Our Claims Performance Promise

At the Hanover Insurance Group, Our policy is performance™. This promise infuses everything we do for you. It's our commitment to the highest level of customer satisfaction.

Personal Claims

To report a personal auto or property claim, call our 24-hour hotline: 1-800-628-0250 or complete the appropriate web form.

• Report a Property Claim
• Report an Auto Claim
• Frequently Asked Questions - Auto
• Frequently Asked Questions - Property
• Report an Auto Glass Claim
• Locate an Auto Repair Shop Near You

Business Claims

To report a workplace injury or business claim, call our 24-hour hotline: 1-800-628-0250 or complete the appropriate web form.

• Report a Property Claim
• Report a General Liability Claim
• Report an Auto Claim
• Report a Workers Compensation Claim
• Workers Compensation Claim Kits
• Everything You Need to Report a Workplace Injury
• Find State-Specific Claims Information 

Preparing for an Emergency, Catastrophe or Disaster

Important information and advice on what to do when you have time to prepare.

• Hurricane Preparation
• Tornado Preparation
• Flood Preparation
• Complete a Home Inventory